Customer Service Essay Example | Topics and Well Written Essays - 750 words

Customer Service - Essay Example It is under the medical services industry and it is both a public and private health center as it houses both private and public wings. Sunrise Health Center has an in-patient bed capacity of sixty beds in four wards, with fifteen beds in each ward. The medical facility has fifteen employees with two in the senior management and two in junior management levels. Four employees are support staff where each is assigned to one ward. The other seven employees are medical staff who attend to patients and provide other medical services. The medical facility has a laboratory and a pharmacy which are manned by staff who are on a rotating work schedule. In-patients services are offered on a twenty four hour basis while the out-patient services are available during the normal working hours of 8.00am to 5.00pm from Monday to Saturdays. The out-patient section of the facility remains closed on Sundays and public holidays. The nearest hospital to Sunrise Health Center is St. Mary Mission Hospital which is twelve and a half miles away to the south. Sunrise Health Center refers all the complicated medical cases to this mission hospital and also relies on the referral hospital for supply of some drugs that are not readily available. St. Mary Mission Hospital also refers some of its patients to the medical facility for check-ups and other regular visits. This mostly happens for patients who live near Sunrise Health Center. Customer service in Sunrise Health Center seriously needs improvements. Some of the customer service issues identified are; lack of customer confidentiality, poor communication skills among the medical staffs, slow response to emergency medical cases, late opening and unavailability of drugs in the pharmacy. There have been two cases in the health center that were related to customer confidentiality. The first case involved a patient who developed breathing problems at work and was rushed to the health center by two of his

Commodification of Biodiversity Conservation Essay

Commodification of Biodiversity Conservation - Essay Example ese organizations compensate for this by enhancing or restoring habitat of comparable ecological value as the one damaged by human activities, but in other geographical region (William & Scott, 2009). This paper thereby analyses such optimistic environmental expectations that are to be accomplished through commodification and nature selling. It visits the economic valuation controversies on ecosystem services in two prospects. First, the institutional setups upon which the environmental governance and policies are embedded, and second, the wider economic and sociopolitical influences that governs the pricing expectations into the previous non-marketed regions of the environment (Robertson, 2004). Finally, it maps the probable economic, social, and ecological problems or challenges of biodiversity commodification, as well as the necessary preconditions for biodiversity enhancements. Commodification of nature or biodiversity is a research area within the grave environmental studies, concerning the ways or methods in which natural processes and entities are made redeemable via the market, and their implications thereafter. Neoliberal conservation on the other hand refers to approaches through which the capitalist expansions and environmental protection are not only crucially complaisant activities, but also mutually companionable ones (Harvey, 2007). Amidst the contemporary environmental, economic, and financial crises, biodiversity has grown enormous vitality due to the role it plays for the ‘green economy,’ which is in turn consolidated by various agreements reached by the environmental organizational policies. The notion behind the biodiversity markets implies that if both negative and positive impacts on biodiversity are measurable as debits and credits, then they can be much easier to integrate as costs or benefits in economic decision-making. T hrough internalizing the traditionally externalized costs, the biodiversity markets opt to serve as powerful tools

Security - Network Design Essay Example | Topics and Well Written Essays - 13500 words

Security - Network Design - Essay Example Literature Review reveals that there is more to security than just putting up defences. It also relates to the psychology of security that adds to the threat instead of obviating it. Technologically security measures and intrusion capabilities are advancing alongside each other and the race is yet to be decided. Hence it is imperative to tackle this issue more seriously an in a practical way. A case study has been examined to highlight the most common threat of stealing of data for misuse. The findings show that human carelessness and not giving priority to security measures coupled with psychological factors of not being open and forthright mix to result in huge losses. Business across the world is embracing Information Technology for collecting and dissemination information. This requires Networks to connect various information centres for transfer of this information. The increase in connectivity provides access to larger and varied resources of data more quickly than ever before, and it also provides an access path to the data from virtually anywhere on the network-based environment (Seleznyov, 2001). The Network is usually on Local Area Network (LAN) which is an arrangement of communication between hardware, software and communication devices in a closed area. Generally LAN’s connecting devices are located within a 2,000-foot radius for maximum effect. LAN’s generally have higher transmission rate than PBXs and use bus or ring topology. The Network itself may be spread worldwide like the World Wide Web. This arrangement makes it possible for the data (text, voices and graphics images, and more recently video clips) to flow between different types of hardware such as mainframes, PCs, terminals and input/output devices through use of various software. Since a LAN is spread over a defined work space, however large it may be, it is secured by various means against any external intrusions like viruses and malware. Of course no LAN can be

Problem Organization Essay Example | Topics and Well Written Essays - 2000 words

Problem Organization - Essay Example This paper hereby describes the historical context of CBHF referring to its vision and mission along with various other factors to assess the actual problem inherent to its discontinuation suggesting remedial measures which could have assisted in neglecting such a consequence. Introduction Clinton Bush Haiti Fund (CBHF), which was established as a non-profit organization to rescue the victims of 2010 earthquake in Haiti, was on a verge of closing down its operations on December 31, 2012. The reason behind closing the organization of CBHF Bush Haiti Fund was reported to be the insufficiency of adequate funds for the development of individuals in the socio-demographic region of Haiti. It has also been observed that there is further requirement of nation building in the regions of Haiti; however, an insignificant numbers of members are observed to be interested in providing hard work for the organization. In addition, the inadequacy of funds that had been raised for the development of t he region and to execute other necessary operations of the non-profit organization can also be regarded as a threat to the sustenance of CBHF. Owing to its deteriorating financial stance, the organization also had to face bankruptcy risks which again caused severe threat to its existence and effectiveness or success in delivering the intended facilities to the community people in Haiti (Daniel, 2012). To make the matter worse, the organization has been disregarded to be eligible to acquire funds in terms of donations from its stakeholders since 31st December, 2012 thus contributing towards its financially deteriorating health (Foundation Center, 2013). Moreover, the organizational members were heavily criticized for inefficiency in providing effective decisions for the betterment of Haiti people in the society along with lacking any report for substantial progress which accumulatively caused the problems for CBHF (Weisbrot, 2013). With reference to this case example, the paper inten ds to discuss on the history, outcomes, law in practice, and solutions for the problems witnessed by CBHF. The paper also discusses on ethical issues of the organization providing rational recommendations for future avoidance of such problems. History CBHF is a non-profit organization established in the year 2010, with a vision and mission to assist the population in Haiti and therefore contributing towards building the country in a better way. As per its norms being a non-profit organization, CBHF has been utilizing the donation gathered through grants, loans and investments in equity for promotion of growth of job along with sustainable development of the entire economy. On its establishment, the organization envisioned towards fostering diversity and competitiveness of the economy of Haiti with the support of prevalent nonprofit organizations and focusing on partnering with profit entities (Clinton Bush Haiti Fund, 2010). Mission The mission of the organization had been to delive r consistent assistance to the people living in the society of Haiti in deprivation of adequate basic amenities. Moreover, promotion of economic opportunities was also considered as an important mission of the organization (Clinton Bush Haiti Fund, 2010). Key Individuals The key individuals, associated with the organization since its establishment, were reported to be the two former US Presidents, Mr. Bill

Statistics Essay Example | Topics and Well Written Essays - 2000 words

Statistics - Essay Example If a home has a pool is another factor in buying homes which should be well known to the selling agents. Nowadays, how aggressive one is while marketing the wares of the company he/she works for determines how the management of the company will view him/her. Marketing opportunities are there but only the go-getters are better placed to notice them. Various companies have come up with marketing strategies on how they will market their wares to the public in this world full of competitions and new innovations from time to time. In this regard, companies have resulted into employing what to them are the best personnel people who can take the company a notch higher and are either males of females. However, many companies employ females in their sales departments. This is so because, according to Learned, A (2006), females have a different communications approach than their male counterparts. Females are regarded to have a soft approach which convinces many to buy wares and recommend them to other people. In buying homes, many factors come into play. The number of bed rooms offers a challenge to any selling agent since customer need houses according to sizes which is determined by the number of bedrooms. This also is occasioned by the fact that, many families have more than one family member and are in dire need of more than 1 bedroom. According to Breen, R. & Goldthorpe, J.H. (1999), the aspect of diving people according to classes in one of the causes of the above phenomenon. Further, people are interested in what was used to construct the house. Fibros, single brick and double brick are some of the materials used in the constructions of houses. To Breen, R. & Goldthorpe, J.H. (1999), many people value double bricked house as according to them the aspect of security comes up. People feel secure when they live in a place which they perceive to be secure and where there is privacy. According to Carchedi, G. (1987), a research done on social

Millennials in higher education Research Paper Example | Topics and Well Written Essays - 1500 words

Millennials in higher education - Research Paper Example 1). Millennial students possess different personalities in comparison to generation X students, as found on the parameters of standard personality test. Testing them on 16 factors millennial students have distinct traits on 10 factors. They are comparatively welcoming, follow logic behind things, are emotionally ripe, responsible, socially advanced and risk taking, are concerned, indulge more in self-inspection, ready to transform, and more coordinated and self governing but less lonely and dependent on others (Sweeney, â€Å"Millennial Behaviors and Higher Education,† par. 2). Millennial students prefer to learn by experience. They don’t follow the given guidance, in stead they prefer to learn by speaking with others. They get their learning experiences from their surrounding environment, by playing such games where there are a number of players, through computer simulations, and social networking, which are a few of their preferable surroundings. They go on making mis takes and improving them without suffering any penalty in the environment stated above. Class lectures on an average bore them. Experiential learning provides them the opportunity to interact with a good number of people who provide them crucial inputs on what should be done and what not should be done (Sweeney, â€Å"Millennial Behaviors and Higher Education,† par. 6). ... Same is their reaction on shopping; they would change the brand for another equally reputed brand for the reason that the second brand is supporting a social cause. They are the major reason of getting competitive advantage to companies by serving the interests of millennial students. They are the residents of â€Å"The Long Tail† phenomena. Traditional marketing media don’t impress them. On the contrary they are easily moved by their social network, i.e. viral marketing (Sweeney, â€Å"Millennial Behaviors and Higher Education,† par. 3). Millennial students have low tolerance level. They prefer quick feedback on their progress. This intolerance has become a way of their lives whether they are in a queue or in an uncreative process. They want things done speedier and effectively better. This has become a way of life with them (Sweeney, â€Å"Millennial Behaviors and Higher Education,† par. 5). Although millennial students are not averse to the face-to-face learning environment wherein teachers help them in resolving all of their problems but they prefer learning through fast, easy to use, comfortable and powerful digital tools. Again, they want choices as in the study environment; they want both choices of learning, face-to-face as well online medium so that later on they may select any one of the given choices. For gaining growth in career they prefer merit system to others such as seniority (Sweeney, â€Å"Millennial Behaviors and Higher Education,† par. 7). Another trait of millennial students is their love for gaming that helps them increasing their emotional stimuli, which helps them in learning also. In gaming continuous

The Ethics of Citibank Research Paper Example | Topics and Well Written Essays - 2250 words

The Ethics of Citibank - Research Paper Example As a means of understanding the ethical ramifications of the collapse and the contributing factors that ultimately led up to it, the analysis will first delve into something of a historical analysis of the collapse so that the key decisions that Citibank made leading up to and just prior to the collapse can be understood within a broader appreciation for the means by which successive ethical oversights and dependency behavior created the perfect something of a perfect storm that has affected untold millions around the world and cost untold trillions in loss to the global economy. Moreover, it is the hope of this author that such an analysis will help the reader to not only come to an appreciation for ethical factors and the impacts that they can have but to create a sense of urgency within the mind of the reader to integrate with ethical decision making at each and every step of the business process. As such, the forthcoming analysis will break down the financial collapse and subsequ ent ethical oversights into two main sectors; those dealing with the ethical oversights that existed prior to the crash and contributed to the global financial meltdown (evidenced within Citibank), and those ethical oversights that took place after the crash and fundamentally concerned appropriation and disbursal of stimulus funding. Taking the more recent situation first, it can be noted that in excess of 220 billion USD was allocated to Citibank by the Federal government as a result of TARP. The initial reason for this allocation was of course the fact that the Federal government and key decision makers within the Federal Reserve felt that without TARP stimulus it would be highly possible that the poor investment structure of Citibank could lead to its collapse. Due to the fact that Citibank and others were labeled as â€Å"too big to fail†, it was determined that it was vitally necessary to transfer this massive amount of money from the taxpayers into the coffers of some of the largest financial institutions in the world. Not surprisingly, Citibank and others were none to alarmed with such a rapid increase in the overall level of money that they could leverage to meet their liabilities. Unfortunately, rather than leveraging this money and immediately doing a thorough audit of their firm to ensure that k ey standards were being met and no such situation as had been witnessed the following year could ever occur again, the key ethical oversight of merely continuing to conduct business as usual was witnessed. Certainly, it can be noted that Citibank and others met minimum federal requirements; however, a proactive stance in seeking to maximize their shareholders utility and minimize any potential and lingering levels of ethical oversights was not engaged. Moreover, it can also be noted that one of the first major managerial decisions that was made after the financial collapse and subsequent federal disbursal of bailout funds was with relation to liberal bonuses for many of the top leadership positions within Citibank. This serves as perhaps the most visible ethical oversight that this brief analysis will analyze. The news media soon picked up on this revelation and broadcast the names and actual bonus levels that many of these upper