Customer Service Essay Example | Topics and Well Written Essays - 750 words

Customer Service - Essay Example It is under the medical services industry and it is both a public and private health center as it houses both private and public wings. Sunrise Health Center has an in-patient bed capacity of sixty beds in four wards, with fifteen beds in each ward. The medical facility has fifteen employees with two in the senior management and two in junior management levels. Four employees are support staff where each is assigned to one ward. The other seven employees are medical staff who attend to patients and provide other medical services. The medical facility has a laboratory and a pharmacy which are manned by staff who are on a rotating work schedule. In-patients services are offered on a twenty four hour basis while the out-patient services are available during the normal working hours of 8.00am to 5.00pm from Monday to Saturdays. The out-patient section of the facility remains closed on Sundays and public holidays. The nearest hospital to Sunrise Health Center is St. Mary Mission Hospital which is twelve and a half miles away to the south. Sunrise Health Center refers all the complicated medical cases to this mission hospital and also relies on the referral hospital for supply of some drugs that are not readily available. St. Mary Mission Hospital also refers some of its patients to the medical facility for check-ups and other regular visits. This mostly happens for patients who live near Sunrise Health Center. Customer service in Sunrise Health Center seriously needs improvements. Some of the customer service issues identified are; lack of customer confidentiality, poor communication skills among the medical staffs, slow response to emergency medical cases, late opening and unavailability of drugs in the pharmacy. There have been two cases in the health center that were related to customer confidentiality. The first case involved a patient who developed breathing problems at work and was rushed to the health center by two of his